Terms of service

TERMS OF SERVICE

July 29, 2026

These Terms of Service govern your access to and use of www.pepelyn,com, including any purchases of products or services offered by Pepelyn LLC, doing business as Pepelyn Beauty.

Throughout these Terms, the terms “Pepelyn Beauty,” “we,” “us,” and “our” refer to Pepelyn LLC. The terms “customer,” “user,” “you,” and “your” refer to any person who visits the website, creates an account, places an order, or uses our services.
By visiting our website, purchasing a product, or using any of our services, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on our website.

If you do not agree with these Terms, you should not access or use our website or services.

1. Business Information
This online store is operated by:
Pepelyn LLC
Doing business as Pepelyn Beauty
2721 E Carla Vista Drive
Gilbert, Arizona 85295
United States
Email:joselyn@pepelyn.com
Website: www.pepelyn.com

2. Eligibility
You must be at least the age of majority in your state, province, or country of residence to place an order through our website.
If you are under the age of majority, you may use the website only with the authorization, participation, and supervision of a parent or legal guardian.
By using our services, you represent that:
You have the legal capacity to agree to these Terms.
The information you provide is accurate, current, and complete.
You are authorized to use the payment method selected.
You will not use our products or services for any unlawful or unauthorized purpose.
You will comply with all applicable laws and regulations.

3. Shopify Platform
Our online store is hosted through Shopify.
Shopify provides the ecommerce platform that allows us to display, offer, and sell our products and services.
Certain features related to checkout, payments, customer accounts, order processing, security, fraud prevention, and analytics may also be subject to Shopify’s terms, policies, and third-party service providers.

4. Products and Services
Pepelyn Beauty offers cosmetic and personal-care products, including skincare, body care, facial oils, creams, cleansers, toners, serums, masks, perfumes, handmade products, and other beauty or wellness-related items.
We may also offer workshops, classes, educational programs, consultations, digital content, or materials related to natural cosmetics, beauty, formulation, wellness, or entrepreneurship.
We reserve the right to:
Modify, replace, or discontinue products.
Limit available quantities.
Change prices without prior notice.
Modify packaging, labels, designs, or product presentation.
Reject orders when fraud, error, misuse, or unauthorized resale is suspected.
Limit sales to specific individuals, geographic regions, or jurisdictions.

5. Natural and Handmade Product Variations
Our products may contain plant oils, botanical extracts, natural butters, essential oils, fragrances, minerals, and other naturally derived ingredients.
Because some products are handmade or produced in small batches, slight differences may occur in:
Color.
Aroma.
Texture.
Consistency.
Viscosity.
Appearance.
Fragrance intensity.
Packaging presentation.
These variations do not necessarily mean that the product is defective.
Heat, cold, humidity, sunlight, shipping conditions, or temperature changes may temporarily affect the appearance or texture of certain natural products.

6. Accuracy of Information
We make reasonable efforts to provide accurate information regarding our products, ingredients, sizes, prices, instructions, photographs, and availability.
However, we do not guarantee that all information will always be free from errors, omissions, or inaccuracies.
Product photographs are for illustrative purposes. Colors may appear differently depending on your screen, device, lighting, or display settings.
The physical product label contains the most current product-specific information, including ingredients, instructions, warnings, and net contents.
We reserve the right to correct errors, update information, or cancel orders affected by inaccurate pricing, product descriptions, availability, or other information.

7. Cosmetic Use and Medical Disclaimer
Pepelyn Beauty products are cosmetic and personal-care products.
They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or health disorder.
Information provided on our website, social-media pages, product labels, videos, workshops, educational materials, or product descriptions is for general cosmetic, educational, and informational purposes only.
This information does not constitute medical, dermatological, pharmaceutical, or professional healthcare advice.
Statements regarding our products or ingredients have not necessarily been evaluated by the United States Food and Drug Administration.
Consult a qualified healthcare professional before using our products if you have questions related to:
Severe allergies.
Skin conditions.
Pregnancy or breastfeeding.
Prescription medications.
Dermatological treatments.
Persistent irritation.
Preexisting medical conditions.

8. Individual Results
Results vary from person to person.
Testimonials, reviews, photographs, customer experiences, or before-and-after results reflect individual experiences and do not guarantee that all customers will achieve the same results.
Skin type, age, routine, frequency of use, environment, medications, sensitivities, lifestyle, and other factors may affect results.

9. Allergies and Sensitivities
Customers are responsible for carefully reviewing the full ingredient list before purchasing or using a product.
Cosmetic products may contain botanical oils, seed oils, nut-derived ingredients, essential oils, fragrances, preservatives, extracts, or other substances that may cause irritation or allergic reactions in some individuals.
Before using a new product, we recommend performing a patch test on a small area of skin.
Discontinue use immediately if you experience:
Irritation.
Burning.
Swelling.
Severe itching.
Persistent redness.
Rash.
Allergic reaction.
Seek immediate medical attention if a severe reaction occurs.
Pepelyn Beauty is not responsible for reactions caused by known allergies, improper use, failure to perform a patch test, inappropriate product combinations, or failure to follow product instructions.

10. Proper Product Use
Unless the product label states otherwise:
Products are for external use only.
Avoid direct contact with the eyes.
Do not ingest the products.
Do not apply products to open wounds or severely irritated skin.
Keep products out of reach of children and pets.
Use products according to the label instructions.
Store products in a cool, dry place away from direct sunlight.
Do not use expired, contaminated, or improperly stored products.
Customers are responsible for properly using and storing products after delivery.

11. Orders
Submitting an order constitutes an offer to purchase.
An automated confirmation email confirms that we received your order, but it does not necessarily mean that the order has been accepted.
We reserve the right to accept, limit, reject, or cancel an order when:
A product is unavailable.
There is a pricing or product-description error.
Payment information cannot be verified.
Fraud or unauthorized activity is suspected.
The shipping address is incomplete or incorrect.
The order appears to be intended for unauthorized resale.
The order violates these Terms.
Shipping or legal restrictions apply.
If we cancel an order after payment has been collected, we will issue the appropriate refund to the original payment method.

12. Prices and Taxes
All prices are displayed in U.S. dollars unless otherwise stated.
Prices may change without prior notice.
Applicable taxes, shipping charges, and other fees will be calculated and displayed during checkout when required.
Customers are responsible for reviewing the total purchase price before completing an order.

13. Payments
Customers agree to provide accurate, current, complete, and authorized payment information.
By completing a purchase, you authorize Pepelyn Beauty, Shopify, and the applicable payment providers to process the total amount displayed during checkout.
We are not responsible for:
Bank fees.
International transaction fees.
Insufficient funds.
Payment holds.
Card issuer errors.
Declined transactions.
Fees imposed by your financial institution.

14. Discount Codes and Promotions
Discounts and promotions may be subject to expiration dates, quantity limits, product exclusions, or additional terms.
Unless otherwise stated:
Only one discount code may be used per order.
Discount codes may not be combined.
Discounts have no cash value.
Certain products may be excluded.
A code may be limited to one use per customer.
Promotions may end without prior notice.
Discounts cannot be applied retroactively.
We reserve the right to cancel discounts used fraudulently, improperly, or without authorization.

15. Shipping
Processing and delivery times are estimates and are not guaranteed.
Delays may occur because of:
Shipping carriers.
Severe weather.
Holidays.
High order volume.
Incorrect addresses.
Customs processing.
Events outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Pepelyn Beauty is not responsible for delays, returned packages, losses, or additional costs caused by inaccurate or incomplete information provided by the customer.
Complete shipping terms are available in our Shipping Policy:

16. Lost, Stolen, or Damaged Orders
Customers should inspect their orders promptly after delivery.
If a package arrives damaged, incomplete, or contains the wrong product, the customer must contact us within the period stated in our Shipping Policy or Refund Policy.
We may request:
Order number.
Photographs of the package.
Photographs of the product.
Photographs of the shipping label.
A description of the issue.
We do not guarantee refunds or replacements for packages marked as delivered by the shipping carrier. Each case will be reviewed individually.

17. Returns, Exchanges, and Refunds
Returns, replacements, exchanges, and refunds are governed by our Refund Policy:

For hygiene, safety, and contamination-prevention reasons, opened, used, or handled cosmetic products are generally not eligible for return.
Exceptions may apply when:
The product arrives damaged.
The wrong product was delivered.
The product has a verified defect.
Applicable law requires the return to be accepted.
Nothing in these Terms limits any consumer rights that cannot legally be waived.

18. Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped.
Once an order has been prepared or transferred to the shipping carrier, cancellation cannot be guaranteed.
Cancellation requests should be sent to:
joselyn@pepelyn.com

19. Customer Accounts
Customers may have the option to create an account.
You are responsible for:
Keeping your password secure.
Protecting access to your account.
Providing accurate information.
Notifying us of unauthorized access.
Keeping your account information current.
We reserve the right to suspend or close accounts used fraudulently, abusively, or in violation of these Terms.

20. Reviews, Photographs, and Customer Content
Customers may submit reviews, comments, photographs, videos, testimonials, or other content related to their experience.
By submitting content for publication, you represent that:
You have the right to share it.
The content is truthful.
The content does not violate third-party rights.
The content is not unlawful, fraudulent, defamatory, threatening, or harmful.
The content does not contain viruses, spam, or unauthorized advertising.
When you authorize publication, you grant Pepelyn Beauty a nonexclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, edit, display, publish, and distribute the content for commercial, promotional, or educational purposes.
We may remove or decline to publish content at our discretion.

21. Intellectual Property
All website content belongs to Pepelyn LLC or is used under license.
This includes, without limitation:
The Pepelyn Beauty name.
Logos.
Photographs.
Videos.
Designs.
Labels.
Packaging.
Written content.
Product descriptions.
Graphics.
Product names.
Educational materials.
Guides.
Workshops.
Formulas presented in our materials.
Social-media content.
Brand identity elements.
This content is protected by intellectual-property, trademark, and copyright laws.
Without prior written authorization, you may not:
Copy our content.
Use our photographs.
Reproduce our written materials.
Resell educational materials.
Share paid courses or documents.
Use our brand to promote another business.
Modify or distribute our content.
Present our content as your own.
Automatically scrape or collect content from our website.

22. Workshops, Classes, and Educational Content
Workshops, classes, programs, consultations, and educational materials are provided for general educational and informational purposes.
Participation does not create a medical, legal, financial, employment, or professional relationship.
We do not guarantee:
Income.
Sales.
Business success.
Regulatory approval.
Commercial performance.
Identical formulation results.
Anyone who manufactures or sells cosmetic products is independently responsible for:
Complying with applicable laws.
Conducting stability testing.
Conducting microbiological testing.
Conducting packaging-compatibility testing.
Conducting preservative-efficacy testing when appropriate.
Confirming ingredient safety.
Complying with labeling requirements.
Following good manufacturing practices.
Obtaining required insurance, permits, or licenses.
Pepelyn Beauty is not responsible for products created, modified, manufactured, or sold by third parties using information provided through our educational content.

23. Prohibited Uses
You may not use our website or services for:
Unlawful activity.
Fraud.
Identity theft or impersonation.
Unauthorized collection of information.
Distribution of viruses or malware.
Interference with website security.
Unauthorized copying of content.
Infringement of intellectual-property rights.
Submission of false information.
Fraudulent reviews.
Unauthorized resale.
Abuse of promotions or discount codes.
Chargeback fraud.
Cyberattacks.
Activities that harm Pepelyn Beauty, our customers, or third parties.
We may suspend or prohibit access to the website for violations of this section.

24. Third-Party Tools and Links
Our website may contain links to or integrations with external services, including:
Shopify.
Payment providers.
Shipping carriers.
Social-media platforms.
Review platforms.
Email-marketing services.
Analytics tools.
Advertising platforms.
We do not control and are not responsible for the content, performance, privacy, security, availability, products, or services of third parties.
Use of third-party services is subject to their own terms and policies.

25. Availability of the Services
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend access because of:
Maintenance.
Updates.
Technical problems.
Security concerns.
Third-party service failures.
Events beyond our reasonable control.

26. Disclaimer of Warranties
To the fullest extent permitted by law, the website, products, services, and content are provided “as is” and “as available.”
We do not guarantee that:
The website will operate without errors.
Access will always be uninterrupted.
All information will always be complete or current.
Products will produce specific results.
The website will be free from viruses or harmful components.
Products will meet every individual expectation.
This section does not exclude warranties that cannot legally be excluded.

27. Limitation of Liability
To the fullest extent permitted by law, Pepelyn LLC, its owners, employees, representatives, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from:
Improper use of products.
Failure to review ingredients.
Allergic reactions.
Improper product storage.
Use contrary to instructions.
Reliance on general educational information.
Use of third-party services.
Shipping carrier delays.
Unauthorized account access.
Website interruptions.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.

28. Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Pepelyn LLC, its owners, employees, representatives, contractors, and affiliates from claims, losses, damages, liabilities, and reasonable expenses arising from:
Your violation of these Terms.
Your unlawful use of the website.
Your violation of third-party rights.
Content submitted by you.
Unauthorized resale.
Misuse of products or educational materials.

29. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including:
Natural disasters.
Fires.
Severe weather.
Epidemics.
Transportation interruptions.
Supply shortages.
Government actions.
Labor disputes.
Electrical outages.
Internet outages.
Cybersecurity incidents.
National emergencies.

30. Governing Law
These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law principles.
Where legally permitted, disputes related to these Terms or our services will be brought before the appropriate state or federal courts located in Maricopa County, Arizona.

31. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
The affected provision will be interpreted or modified only to the extent necessary to make it enforceable.

32. No Waiver
Our failure to enforce any provision of these Terms at any time does not waive our right to enforce that provision or any other provision later.

33. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on our website, constitute the entire agreement between you and Pepelyn Beauty regarding the use of our online store and services.

34. Changes to These Terms
We may update these Terms when our products, services, business practices, technology, or legal obligations change.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.

35. Contact Information
Questions regarding these Terms of Service may be sent to:
Pepelyn LLC
Doing business as Pepelyn Beauty
2721 E Carla Vista Drive
Gilbert, Arizona 85295
United States
Email:joselyn@pepelyn.com
Website: www.pepelyn.com