Refund policy

Damaged items: If for any reason you receive a damaged package, Notify us immediately at joselyn@pepelyn.com. This will ensure a timely replacement, you must notify us within 72 hours of receiving your order (Please Note - 72 hours from the date delivered shown on tracking).

Return Policy & FAQ

We stand behind our products and we feel that you will not be disappointed. If for any reason you are unsatisfied with one of our products, notify us with a statement of what was wrong and we will issue you a store credit that you can use on any of our other products. However, due to the personal nature of our products, we cannot accept opened products for return.

We accept returns within 30 days of purchase.

Is it easy to return items?

Yes! Once your return is authorized, you'll receive step-by-step instructions along with a prepaid USPS return label via email.

How soon will I get my refund? 

Once your item(s) are received, refunds are typically processed within 10 days.

What items are non-refundable?

• Free gifts or promotional items with retail value.

• Products that have been significantly used.

• Returns on partial sets.

• Returns or exchanges from unauthorized Pepelyn retailers.

• Original shipping paid.

Notice: Use common sense with all products. Keep out of reach of children. Not for internal consumption. Not responsible for the misuse of these products.